Terms & Conditions

1.  For the purpose of these terms and conditions the following words shall have the following meanings:

(i) “The Company” shall mean A.C.L.ectrics.

(ii) “The Customer” shall mean the person or organisation for whom the Company

agrees to carry out works and/or supply materials.

(iii) “The Operative” or “The Engineer” shall mean the representative appointed by

the Company.


2.  The Company reserves the right to refuse or decline work at its own discretion.

Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.


3.  ‘Hourly Work Rate’. The total charge to the Customer shall consist of the cost of

materials supplied by the Company and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.


4.  ‘Fixed Price Work’ shall be given as a firm cost, (manifest errors exempted) including Labour and Materials. All costs are plus VAT at the prevailing rate.


5.  Where a written estimate has been supplied to the Customer the total charge to the Customer may be revised in the following circumstances:—

(i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.

(ii) if after submission of the estimate there is an increase in the price of materials.

(iii) if after submission of the estimate it is discovered that further works need to be

carried out which were not anticipated when the estimate was prepared.

(iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.


6.  Collection of non-supplied items is chargeable but:

(i) time must be kept to a minimum and reasonable.

(ii) the Customer must be informed wherever possible when the operative leaves the premises.

(iii) if the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances.


7.  Payment terms are as follows; a deposit of 20% will secure a start date. 50% on completion of first fix followed by 20% half way through second fix, with the final payment due on completion of agreed work. If the customer fails to make a payment on the due date, the company reserves the right to charge 5% interest on the amount until the payment is received in full.


8.  Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

9.  The Customer shall accept sole liability to discharge the Company’s account.


10.  If the Customer cancels their instructions prior to any work being carried out or

materials supplied then the Customer shall be liable for any related expenditure made by the Company.


11.  If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 30 days to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

12.  The Guarantee shall be for labour only in respect of faulty workmanship for 12

months from the date of completion with  the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

(i) Subject to misuse or negligence.

(ii) Repaired, modified or tampered with by anyone other than a Company operative.

The Company will accept no liability for, or guarantee suitability of, materials supplied by the Customer and will accept no liability for any consequential damage or fault.

13.  The company will not guarantee any work undertaken on instruction from the

customer and against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company where payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.  The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/Recommendations of any other related work which requires attention.

The customer shall be solely liable for any hazardous situation in respect of Warning Notice issued by the Company.


14.  The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.


15.  These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer. Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.


16. Title of any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.  Until such time as title of goods has passed to the Customer:

(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,

(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the

Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.


17.  The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.


18. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.


19.  The Company will not agree to any work undertaken on its behalf unless a written quote is supplied to the Company and agreed by the director of the Company from the third party offering to carry out the work.


20.  Any invoices charged to the Company, in respect of any works agreed by the Company, will be paid 30 days from end of month.


21.  These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.